Gapcloud partners with Bright Pattern to deliver cloud-based omnichannel contact center software to businesses and users, and provide cost-effective Microsoft Teams integrations with enterprise contact center operations.
SOUTH SAN FRANCISCO, CA., September 13, 2022 /PRNewswire/ — Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative businesses, partners with Gapcloud to provide contact center software solutions for businesses looking to easily deploy an omnichannel call center solution and integrate Microsoft Teams as part of their customer service operations. Gapcloud is based on Australia and has been a contact center technology and cloud services provider since 2009. Based on sydney, Gapcloud has delivered over 150 contact center projects in the APAC region to a wide range of different industries. Many of these projects included transitioning users from Skype for Business platforms to Microsoft Teams. To complete these projects cost-effectively and quickly, Gapcloud relies on Bright Pattern’s call center software.
Bright Pattern partners with Gapcloud to integrate Microsoft Teams into a cloud-based omnichannel contact center platform.
Bright Pattern provides an out-of-the-box and easy-to-implement Microsoft Teams integration. and enables Gapcloud customers to integrate the best elements of Microsoft Teams, i.e. Active Directory, presence and collaboration, directly into their contact center platform, while maintaining communications and a omnichannel support. Bright Pattern is also cloud-based and 100% cloud-based, lowering the cost barrier for Gapcloud customers who can more easily access powerful call center software technology without the burden of licensing expensive Microsoft enterprise voicemail.
Because Bright Pattern is cloud-based, easy to implement, quick to deploy, and provides out-of-the-box integrations with business-critical third-party software, including Dynamics 365, Gapcloud was able to go from a on-premises model to a subscription model and grow year on year as more customers are brought and retained on the Bright Pattern platform. With no dependency on customer infrastructure, Gapcloud can completely eliminate the risks of transitioning to Microsoft Teams and moving customer service functions to the cloud. Unlocked by Microsoft Teams’ seamless integration with omnichannel contact center software, Bright Pattern enables a wider range of Microsoft-based organizations to enjoy the benefits of the best contact center as a service.
“Partnering with Bright Pattern was absolutely the right decision for our team. It gives us a premium service on which we can create an amazing contact center experience for our customers. experienced complex contact center on-premises systems and it helped them prepare for the future.” said Stuart Marshregional director at Gapcloud.
“With the rise of Microsoft Teams in the world of business communication and the need to connect with customers across increasingly digital channels, the need for an omnichannel platform that can be easily implemented implemented, easy to use, and with an efficient out-of-box integrations with important third-party technologies are more important than ever,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern integrates with Microsoft Teams out of the box, is 100% cloud-based and eliminates the need for long setup times and complex technology systems, and enables businesses to communicate across all digital channels. We are pleased to partner with Gapcloud to lower the cost barrier for customers to have access to the most advanced contact center technology.”
About the light pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for medium and large innovative companies. In an effort to make customer service brighter, easier and faster than ever, Bright Pattern offers the only true omnichannel cloud platform with Embedded AI that can be deployed quickly and with agility by business users, without costly professional services. Bright Pattern enables businesses to deliver a simple and personal customer experience across channels such as voice, text, chat, email, video, messengers and bots. Bright Pattern also enables businesses to measure and act on every interaction on every channel with AI Omnichannel Quality Management. The company was founded by a team of industry veterans who pioneered leading contact center solutions and now deliver an architecture for the future with a advanced cloud approach. Bright Pattern’s cloud contact center solution is used worldwide in over 26 countries and 12 languages.
SOURCE Light pattern
